在速賣通上經(jīng)營店鋪的時候，一般是有自己固定合作的物流公司的，但是有的客戶可能會要求別的物流，這時候就會出現(xiàn)速賣通物流和客戶選的不一樣的情況，如何合理的滿足顧客的需求呢?下面解決的方法。

速賣通物流和客戶選的不一樣會怎么樣?

是沒有關(guān)系的，不會有任何的影響。

常用的物流模板有三種：不藏價、藏價及區(qū)域調(diào)價

一、不藏價運費模板

就是說不在商品里面藏任何價格，這個價格指的就是運費，針對所有國家都不會出現(xiàn)包郵。實際賣出去要出多少運費，我們賣家就設(shè)置多少，買家就實際支付多少。

二、藏價運費模板

顧名思義，就是在商品里面藏入一些價格，這個價格就是運費，所藏的運費能夠覆蓋主流國家的運費，從而實現(xiàn)包郵。

三、區(qū)域調(diào)價運費模板

從字面上理解，就是針對不同區(qū)域?qū)崿F(xiàn)商品銷售價不同，就是區(qū)域調(diào)價，實際上就是在藏價運費模板的基礎(chǔ)上繼續(xù)優(yōu)化，將運費和商品價格精細化，這樣的話比如藏價10美金的運費模板，通過區(qū)域調(diào)價，那么運費實際只需要5美金的地方，商品價格就可以下調(diào)5美金，這樣商品價格就不會太高。

至于速賣通用什么快遞好，這個是沒有一個確切的答案的，主要是看看這個快遞方式能不能給自己帶來優(yōu)勢，大家可以從這幾方面去考慮：

1、運輸成本。像是對時效有要求的賣家，那么就可以看看國際快遞及空運的成本哪個比較有優(yōu)勢;

2、因為做跨境電商，售后成本是比較高的，那么可以看看哪家有提供售后分攤的服務(wù);

3、最后就是結(jié)合上面的成本以及產(chǎn)品的實際情況，看看哪個方式比較劃算，那么就選擇哪個快遞運輸。

大家還可以選擇第三方海外倉的方式，先將貨物運輸?shù)胶Ｍ鈧}，等有買家下單之后，由海外倉分揀、包裝、派送，這樣是可以節(jié)省運輸費的，但也會產(chǎn)生倉儲費。

速賣通店鋪的物流如果和客戶的物流出現(xiàn)了不一樣的情況，首先就是和客戶協(xié)商，告訴他們你的店鋪選擇的物流是最好的方式，出現(xiàn)了問題也好及時跟進處理，如果是選擇客戶的物流，這些服務(wù)體驗就沒有辦法保證了。

速賣通催單怎么催？常見話術(shù)有哪些？

在速賣通上面開店運營， 肯定也離不開對客戶的維護，而且也避免不了去催促客戶下單，如果各位還不懂得這個技巧的話，那今天我就來給各位詳細介紹一下速賣通催單的方法和常見話術(shù)。

1、Dear Friends,We are so honored to be your supplier.In order to establishing our first cooperation, we will offer a 5% off on this order.Discounts already made, what you need to do is just pay for it directly.Thank you and best regards。

2、Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!

3、Dear,I give you a discount about this order,hope you will like it.And as soon as you make a payment.I will send it ASAP.Please don't worry.If you have any problem about this product or others.I am pleasure to help you to solve with that。

常見話術(shù)有哪些?

1.打電話(尺碼錯誤)--客戶自己測量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.

could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

Ps:重點是轉(zhuǎn)移話題，不要一直糾紛是否真的錯誤了，因為有時候我們是代銷的產(chǎn)品，并沒辦法拿到實際的樣品進行測量，主要是問他能不能穿，不能穿可以給他朋友或者同事，然后引導(dǎo)他再買一次，給他些折扣。

2.打電話(貨物在途中)--單號一直停留在某處沒有動

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.

Ps:中國郵政的速度大家有目共睹，有時堵起來2個月都卡著不動，這種情況主動提出延長收貨時間，跟他一起關(guān)注物流信息。

3.打電話(無法查詢單號)--單號剛填上去就說查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

Ps:很多時候都是我們剛填上單號顧客就開始查，查不到信息就提糾紛，這種情況就是把自己的查詢結(jié)果告訴給他。

速賣通因為是一個跨境電商平臺，因此也對客服的要求很高，需要各位懂得多國的語言，這樣才能夠更好的溝通促進成交呢。

這個問題還有疑問的話，可以加幕.思.城火星老師免費咨詢，微.信號是為: msc496。

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